Privacy Policy

This Privacy Policy describes how Firmbeginners It Solutions Private Limited (hereinafter referred to as “the Company”, “WorkSaar”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal data and confidential business information. Firmbeginners It Solutions Private Limited is an incorporated technology company having its registered operational headquarters located at:

This policy applies to all visitors, clients, subscribers, enterprise partners, and end-users who access our official website (worksaar.com), engage our bespoke software development services, or utilize our proprietary ecosystem of SaaS applications, including YatriCare, WhatCent, and SkoolWala.

We adhere to the applicable data protection laws of the Republic of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the principles embodied within the Digital Personal Data Protection (DPDP) Act.

Our commitment to personal privacy extends universally across our bespoke engineering division and each of our flagship software products:

Depending on the specific service or product platform you access, Firmbeginners It Solutions Private Limited collects the following categories of data:

1. Personal & Contact Information

• Identity Data: Full legal name, job title, company name, governmental identification (KYC documents for YatriCare driver-partners such as Driver’s License and Vehicle Registration).
• Contact Records: Email address, mobile telephone number, WhatsApp contact number, and physical postal address.
• Authentication Credentials: Passwords (salted and hashed via cryptographic algorithms), two-factor authentication tokens, and user role entitlements.

2. Product-Specific Operational Data

• YatriCare Telemetry: Precise and approximate geographic coordinates (GPS), trip start/end locations, route waypoints, and vehicle status updates during active rides.
• WhatCent Messaging Telemetry: WhatsApp Business account identifiers, campaign metadata, inbound/outbound message status (sent, delivered, read), and customer audience contact sheets uploaded by clients.
• SkoolWala Academic Records: Student enrollment numbers, guardian details, attendance logs, examination grades, fee payment receipts, and school bus tracking coordinates.

3. Financial & Payment Data

When you purchase enterprise services or subscribe to SaaS tiers, transactions are processed securely through RBI-licensed payment aggregators (e.g., Razorpay, Cashfree, or Stripe). WorkSaar does not retain raw credit card numbers or CVV codes on our application servers. We only store transaction reference tokens, GST details, billing contact addresses, and invoice histories.

4. Technical, Log & Device Information

Our servers automatically record diagnostic information when you access our platforms, including Internet Protocol (IP) addresses, browser brand and version, operating system architecture, device identifiers, time stamps, referring URLs, and error logs.

Firmbeginners It Solutions Private Limited processes collected data strictly in accordance with lawful, legitimate, and contractually defined purposes:

• Contractual Execution & Service Delivery: To provide custom software engineering, execute ride dispatch algorithms on YatriCare, deliver WhatsApp campaigns via WhatCent, and maintain operational school portals on SkoolWala.
• Customer Support & Technical Maintenance: To diagnose bugs, provide customer desk responses, monitor server uptime, and deploy security patches.
• Billing, Invoicing & Tax Compliance: To issue valid GST-compliant tax invoices, collect authorized recurring subscription dues, and maintain statutory financial audit records.
• Safety, Security & Fraud Prevention: To authenticate user logins, prevent automated abuse, detect fraudulent transactions, and verify driver credentials for passenger protection.
• Direct Communications: To send service announcements, transactional notifications, security bulletins, and account alerts. You may opt out of non-essential marketing emails at any time.

We deploy enterprise-grade administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of personal data:

• Data Encryption: All data in transit across our public networks is encrypted utilizing Transport Layer Security (TLS 1.3 / HTTPS). Sensitive database stores and backups are encrypted at rest using AES-256 standard encryption.
• Infrastructure Hardening: Our production platforms are hosted in ISO 27001 and SOC 2 compliant tier-4 cloud data centers with automated DDoS protection, Web Application Firewalls (WAF), and isolated Virtual Private Clouds (VPC).
• Least-Privilege Access Control: Employee access to production infrastructure is restricted on a strict need-to-know basis, protected by multi-factor authentication and logged via immutable audit trails.

We do not sell, rent, or trade your personal information to third-party data brokers or marketing agencies. We only disclose data to trusted service providers operating under strict confidentiality and data protection agreements:

• Cloud Infrastructure Providers: Amazon Web Services (AWS) and Google Cloud Platform (GCP) for secure application hosting, database clusters, and media storage.
• Communication Gateways: Meta Platforms Inc. (for WhatCent WhatsApp Cloud API transmission) and SMS gateway providers for OTP delivery.
• Payment Aggregators: RBI-authorized payment processors for secure settlement of invoices and subscriptions.
• Legal & Regulatory Authorities: We may disclose information if required by applicable law, court subpoena, judicial order, or governmental law enforcement directive.

Firmbeginners It Solutions Private Limited takes the protection of minor and student data with utmost seriousness through our SkoolWala platform:

• Student data is processed strictly on behalf of and under the contractual direction of the subscribing educational institution (School/College), which acts as the primary Data Fiduciary.
• We never build commercial behavioral profiles of students or target advertisements to minor pupils.
• Parental and guardian consent is obtained by the respective school upon student enrollment, in compliance with applicable educational and child protection statutes.
• Student records are archived or securely purged upon formal written request from the authorized school administrator.

Under applicable Indian and international data privacy regulations, you possess enforceable rights regarding your data:

• Right of Access & Confirmation: You have the right to request a summary of the personal data we hold about you and how it is processed.
• Right to Correction & Rectification: You may request immediate correction of inaccurate or incomplete personal records.
• Right to Erasure (Deletion): You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to statutory tax and financial retention laws.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time with future effect by emailing support@worksaar.com.

In accordance with the Information Technology Act, 2000 and associated rules, the designated Grievance Officer for Firmbeginners It Solutions Private Limited is detailed below:

All privacy grievances and data subject requests submitted to the Grievance Officer will be acknowledged within 48 business hours and resolved within thirty (30) days from the date of receipt.